If you're a small business owner, the key to customer service is providing your customers with what they want, where they want it, when they want it, and how they want it. But small businesses don’t have to be Walmart or Amazon to reach the upper echelons of the omnichannel customer service realm.
If your business is an activity that many people enjoy as a hobby – for example, making jewelry, painting oil portraits or playing in a cover band — and isn't consistently profitable, there can be a fine line between "hobby" and "business."
Small business owners are overwhelmingly optimistic: 69 percent of respondents reported feeling optimistic about the next six months for their company.
SCORE latest infographic, on part 3 of The Megaphone of Main Street Small Business Jobs Report, examines small business owner sentiments about the future. Read more
More than 70 percent of the business owners surveyed say they faced at least one serious business problem during last year's holiday season, the most common being late payments.